Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Gain a competitive advantage through automation. 0000042702 00000 n Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. 0000001676 00000 n Contact Center Automation Tools and Trends READ THE ARTICLE. strategies for right now, Building for CX: End-to-end possibilities, Top customer service 0000116041 00000 n Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. Get the agile tools to transform your total experienceone stage at a time. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Then manage and measure it all through a single platform to grow customer lifetime value. "I'm thrilled to join TTEC at this pivotal time. We make it a point to make sure all our employees feel valued and . amazing customer Reduce cost and improve CX with recommendations from your front-line employees. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Privacy Policy. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Your customer's journey, guided by technology. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000050107 00000 n As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. 0000121522 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Learn why we use cookies and how to manage your settings. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Engage. 0000010205 00000 n Don't wish for happy customers. When it comes to your customers, only the best technology will do. 0000016806 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. services that improve customer satisfaction Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 Upselling products and services to existing customer base . Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Reduce cost and improve CX with recommendations from your front-line employees. Design your CX to eliminate pain points and reduce churn. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 0000028000 00000 n When it comes to your customers, only the best technology will do. What You Bring to the Role. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . 0000038100 00000 n The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. from 8 AM - 9 PM ET. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream Find and engage customers across all channels. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. 0000116155 00000 n With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Everything you need to reimagine your CX and make your customers smile. We make it a point to make sure all our employees feel valued and . 0000194335 00000 n The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. Financial highlights for the two segments are provided below. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Optimise your contact centre Learn more. from 8 AM - 9 PM ET. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? "I am . Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Privacy Policy. When typing in this field, a list of search results will appear and be automatically updated as you type. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. 0000124950 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. To learn more visit us athttps://www.ttec.com. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. 0000009072 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. "I am excited to welcome Chuck back to the TTEC family. The people, processes, and platforms to optimize your contact center. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. Business transformation begins with innovative customer experience strategy and insights. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Yes, it is possible. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . 0000004300 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. How do I operate more efficiently with automation. Please indicate that you are willing to receive marketing communications. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT.

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