After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Hey Karl!Thanks for taking the time to leave us a review. Companies can ask for reviews via automatic invitations. Got them cheaper than any other website. Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com Order placed Sunday afternoon and delivered Monday afternoon. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Subscribe in print, digital, or a great-value bundle. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Rolling eyes, rude attitude. A refund can take up to 10 working days to show in your account. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Keep up the good work Terry!Thanks so much.Tanya. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. This arrived within only two working days and all items were delivered intact and all there. Great sale and super quick on delivery. Why have i been rejected for my return as the item was faulty? I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. First and last time I will use this company. T3 is part of Future US Inc, an international media group and leading digital publisher. Hey Karl!Thanks for taking the time to leave us a review. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. And would recommend to all my friends amd family. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Footasylum on the App Store By using a. High performance sneakers, trending streetwear and exclusive product weve got you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Footasylum. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Companies can ask for reviews via automatic invitations. Get FREE UK delivery on all orders over 60 and FREE UK returns. If you don't like it, leave. Was looking everywhere but at her customers. Courier. I have worked in retail for over 15 years. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Purchased 2 pairs of Salomon trainers in different sizes. You have disabled javascript in your browser, please enable. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Christmas Gifts | Christmas Gift Ideas | Footasylum Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. We hope to see you shopping with us very soon. Got them cheaper than any other website. Code Expires. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. 4. In just a few steps, we'll have it sorted. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Thank you so much. The range includes footwear, clothing and accessories for men, women and children. Verification can help ensure real people write reviews about real companies. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Thank you for signing up to . You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Great to hear that the parcel arrived so quickly. Great sale and super quick on delivery. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund Footasylum Reviews | Read Customer Service Reviews of www.footasylum Simply follow our returns portal link below. It's your job. Please provide a valid proof of purchase. This will need to be done within 20-30 minutes of ordering. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Stay ahead of the game with the latest trainers and clothing from Footasylum. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Perfect from start to finish. Useless. Will not use again. A simple full refund is all I wanted from the first time I was messed around!! Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Claim your profile to access Trustpilots free business tools and connect with customers. Replies to negative reviews in < 24 hours. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Suggested companies are based on peoples browsing tendencies. Here are 8 tips for writing great reviews. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. All in all, satisfied with my purchase and dealings with this shop. There was a problem. Return an item in Bought a pair of Boss trainers at the end of November 2022. Order placed Sunday afternoon and delivered Monday afternoon. 2023 Trustpilot A/S. . 2023 Trustpilot A/S. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. I have sent them back the undamaged trainers in a damaged box as I received them. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Footasylum. In real life, they are dull, boring and have no character at all. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Here are 8 tips for writing great reviews. Reordered again Sunday afternoon, Monday morning was here. All rights reserved. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. You will be contacted by email to verify your review. Only response was we would receive a call within 8 hours - that was two days ago! Been trying via live chat, what's app and calling HQ. Check out what 59,340 people have written so far, and share your own experience. Read Customer Service Reviews of www.footasylum.com - Trustpilot Please note that we may share your email with the company to verify your order. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. I have worked in retail for over 15 years. Help future customers by talking about customer service, price, delivery, returns & refunds. Hey Getta,Thanks for leaving us a great review. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Totally amazing service cannot fault. Check out what 59,467 people have written so far, and share your own experience. If this was my store, they would all be sacked. Order placed on Monday standard deliver paid for and the parcel arrived the next day. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Ordered Nike trainers. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Giving one star so I can leave this review. Thanks. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Very disappointing.Would never order from them again! 1. Delivery to Australia was super cheap and very very fast! When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Extremely moody.I've never seen such self absorbed people. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Take care!Thanks,Rebekah. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. Thank you so much. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com All rights reserved. Delivery to Australia was super cheap and very very fast! It goes against our guidelines to offer incentives for reviews. Verification can help ensure real people write reviews about real companies. Price was unbelievable for what I got! Ordered standard delivery, was dispatched the next day & arrived the day after. They have sent them back to me and are refusing a refund. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. One very disappointed son this Xmas! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Ends: Mon 6 Mar 2023. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. That is great news that they arrived a day early!We hope to see you again very soon. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. This time, however, when I ordered, their courier choice was Yodel. Next time it will be JD SPORTS for my next purchase. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Tried to send Crocs back as they didnt fit my daughter. 2. Never again. - Anonymous. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Great to hear that the parcel arrived so quickly. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Your browser does not support embedded videos. Ordered some trainers at 10.30pm amd paid for next day delivery. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Was told that neither was possible because I didnt return them in the original shoe box! Ordered Nike trainers. Easy! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We often link to other websites, but we can't be responsible for their content. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Footasylum Reviews | Read Customer Service Reviews of www.footasylum We are so glad to hear you are happy with the service. I brought some trainers and returned them just before the 28 day period which was allowed for returns. 3. And would recommend to all my friends amd family. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Read Customer Service Reviews of www.footasylum.com - Trustpilot Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Ordered Nike trainers. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Ends: Tue 28 Feb 2023. It goes against our guidelines to offer incentives for reviews. How are you today? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Get 60% off instantly: Footasylum discount codes } Finder CA Unable to get in touch with anyone from customer service to resolve issue. They all fit perfectly. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Shoved the card machine into our face. Ordered it on Monday and it was delivered on Tuesday. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". We hope to see you again very soon. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Within 5 Days. Footasylum discount code: 20% OFF in March - Mail Online Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Hey Getta,Thanks for leaving us a great review. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Just noticed that the box they have sent them in isn't for the correct trainers. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Leave this blank if you'd like to publish your review anonymously. If valid, the page will refresh and your total will be updated accordingly. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Ordered and paid on 10th December my daughter's Xmas present. This is the last thing I buy from footasylum from here on. Footasylum exchanges are only available in the UK. Newsletter subscription. 2023 Trustpilot A/S. Email and text communication was prompt and efficient. Happy from start to finish! It goes against our guidelines to offer incentives for reviews. Rolling eyes, rude attitude. We also ensure all reviews are published without moderation. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Avoid this store at all costs. Tried to send Crocs back as they didnt fit my daughter. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. We hope to see you again very soon. First and last time I will use this company. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources.
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