The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). The company left an official comment on this complaint. The vital skills students learn will be immediately applicable to their careers. It goes against our guidelines to offer incentives for reviews. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Lorem ipsum dolor sit amet, consectetur adipiscing elit. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We found a responsible person where we inform her about the problem. They charge your card for amounts more than stipulated on invoices! The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Our coworking spaces are designed with collaboration in mind. Regus May Let You Out of Your Contract If You Have Miss I sent Briana of Regus an email about how the procedure was going this week. Best regards,Michelle Spire. If you need further help, pleasespeak with our team member who is already in touch with you. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. DO NOT give them your payment info, DO NOT sign with them. Helpful (1) Alice C. on 9/22/20 Kind regards, Lorraine BruleGlobal Customer Service at Regus. Originally, total costs 20k THB, but end up with 50k THB. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Hi Hannah, Im sorry if you felt the need to escalate this. this is absolutely gross and scam. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 He hung up my phone rather than transferring my call to them. If you refuse to pay their bogus invoices they will send you to collections. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. There is non existent customer service department. Avoid at all costs. They still continue to send invoices with no one responsible to be there to answer. Any that you do not require can be opted out through your online account. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Regus always emphasized that it keeps its policy. It won't go in any direction! Ts and Cs apply. Find event and ticket information. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our invoices are due on the payment date that is displayed on them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus lacks personal approach The centre's staff are friendly and helpful. They charge an excessive retainer fee. With whom I spoke until now? If I can assist you with anything else, please contact me directly at [email protected] The complaint has been investigated and resolved to the customer's satisfaction. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . She replied to me by email that my case had been started. Thank you, Lorraine Brule Global Customer Service at Regus. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Verification can help ensure real people write reviews about real companies. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB * All prices shown are valid at the time of inquiry, based on 24-month contracts. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. 7. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot I would recommend that anyone considering using this company to think again! Because Regus prefers to hold that retainer as leverage over you. October 14 We pay those as well. They are scammers, and incredibly dishonest. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. * All prices shown are valid at the time of inquiry, based on 24-month contracts. This company has the worst customer service I have ever experience in my life. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Regus are not transparent with their pricing. Repeated attempts to contact Customer Service have been blown off or ignored completely. If you were to take direct space or a sublease you would also see these fees in your rent annually. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot DO NOT give them your payment info, DO NOT sign with them. International Association of Better Business Bureaus. Find event and ticket information. Serviced Office Space at 9160 Forum Corporate Parkway | Regus They would not remove the items that I didn't want. I couldn't get my retainer and called them. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Service 110 Value 107 Shipping 48 Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. but when u need support / CS to talk and solve ur problems its literally non existant. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. A member of our team will get back to you as soon as we have the details. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. We ask all our customers to add an automated payment method to their account. Get Regus can be contacted at (262) 832-3700. Have a question or issue with your current products and services? September 14 If it has been longer than 30 days, please get in touch so we can investigate further. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Unfortunately, we're unable to help you because we don't have your account information. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. This will ensure the agreement ends at the current final date and will not renew further. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Our team members have always been in touch with you and worked with you to rectify this matter. Turned up at 450 Bath Road, Heathrow. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. I called Regus account desk and Dom S. got my call. The company left an official comment to this complaint. Stay away!! It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I signed a lease agreement with Regus for an office space I have been renting an office space at Regus in Kings Hill for over 12m now. If you need further help, pleasespeak with our team member who is already in touch with you. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Hey Sandra and Regus, just return my retainer back then I would not post anymore! They charge an excessive retainer fee. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp same goes with debt collector from malaysia that emailed me abt 3 months ago. Anyone can write a Trustpilot review. As expected, I didn't get any reply yet from Regus. She promised me that I could get it on October 19 because it took 48 hours. Get help. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Here is my summary to strive for a refund of the retainer. Absolutely unacceptable behavior. I look forward to receiving more information from you. We find it very unfair that for this reason you post a very visible, insulting and untrue review. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Requesting your retainer refund is very easy: simply log into your online account (i.e. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. (Sandra, I used the portal at first, however, your system made an error.) Regus | Serviced Office Space, Coworking & Virtual Offices The reason why we're asking all our customers to provide details online is to prevent fraud. Appreciate your immediate reply. We appreciate your business. I have requested a retainer refund for almost three months. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Thank you, Lorraine Brule Global Customer Service at Regus. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Browse our full range of products and services. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? I was using virtual office space. We also ensure all reviews are published without moderation. Regus keeps its policy for payment from customers, only. www.myregus.com) and go to the End Agreement section. As a matter of policy, BBB does not endorse any product, service or business. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot I couldnt see your email address or Regus account reference in your message. GO LITERALLY ANYWHERE ELSE. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. same goes with debt collector from malaysia that emailed me abt 3 months ago. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. We found a responsible person where we inform her about the problem. Please note: Change Management is 1-day training program (Friday). REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp This complaint was posted by a verified customer. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Contact: +65 [protected] A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. It's an automated process. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Unacceptable billing practices. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Manage all of your workspace and business needs. You should receive your refund within 30 days after your agreement end date. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Turned up at 450 Bath Road, Heathrow. I really thought that this company would be a good option for expanding our business. It won't go in any direction! !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. The company left an official comment to this complaint. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Submit a complaint and get your issue resolved. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Manage all of your workspace and business needs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For a break between calls, browse the development's many shops and restaurants, or explore the . Here are 8 tips for writing great reviews. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am a small business and cannot afford any of this. Customer service is simply poor. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Once they sell you something that will be the end of you being treated as a valued customer. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. $5520 Service Retainer on file. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail.

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